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I want to cancel my mobile phone contract early

Be careful if you want to cancel or buyout your mobile phone contract early, it could result in you getting charged a hefty cancellation fee. Check your right to cancel Here at Which? we always recommend you switch to the cheapest provider where possible, but with mobile phone contracts our advice is to proceed with caution […]

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Letter to dispute a phone or broadband bill

  If you’re unhappy with a phone or broadband bill and wish to dispute it, use our letter to contact your provider and make a complaint. Download letter docx (13 KB) [Your address] [Company address] [Date:] Dear Sir or Madam Ref: [contract number] I am complaining because I have been charged an incorrect amount for my [mobile phone/ […]

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How to deal with spam text messages

Unwanted text messages can be extremely annoying and in many cases a scam. Follow our instructions to put a stop to spam text messages. 1 Is it spam, or a scam? It can be to tell the difference between contact from a legitimate company or an attempted scam. Scammers are increasingly taking advantage of smartphones and […]

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I’m being charged for unwanted premium rate text messages

If you’re being charged for texts you didn’t want or ask for, there are things you can do to make them stop. You can also find tips on how to avoid receiving them at all. Unwanted premium rate texts Also known as ‘reverse billed’ messages, premium rate text (SMS) messages come from four, five or […]

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How to avoid costly calls

Non-geographical numbers are often more expensive to call than 01 and 02 numbers. Our guide gives you the lowdown on ways to avoid expensive phone numbers. 1 Use the overseas number If you want to avoid expensive non-geographical numbers when calling a company, check whether the organisation you want to call has a ‘calling from overseas’ […]

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