Where can I locate the most reputable bank?

Everyone has distinct requirements from their bank. Others are seeking for a bank account that does not charge exorbitant fees to utilise the overdraft feature, while those who have a good balance may be interested in finding an account that earns them interest.

we believe that the manner in which you are served by your financial institution, be it a bank or a building society, ought to be a crucial component in determining which account is the best.

We have therefore completed the laborious tasks for you.

We conduct a survey of thousands of customers who have current accounts and ask them how satisfied they are with the service they receive each year.

Customer Score is what we get as a result of this.

After that, in order to determine the Which? Best Current Account, we compute each of approximately 40 different current accounts’ “product scores.” Recommended Providers (WRPs) are financial institutions like banks and building societies that are known for providing excellent goods and services to their clients.

Find out which banks are the best and worst.

You can see the ratings that actual clients have given to a variety of financial institutions by scrolling through the table below.

In this table, you won’t find all of the banks. This is due to the fact that in order to generate significant evaluations, we want a minimum of 50 people to reply to our survey. We are constantly working to broaden the scope of our coverage.

Starling Bank

The year 2019 saw Starling make an impressive entrance into our rankings, taking second position. It was in first place with a score of 88% in the year 2020, and it is in first place once more in the year 2021 with a score of 85%. As a result, Starling has been given the title of WRP once more.

Customers have commended the company’s employees for being “friendly” and “quick,” as well as the company’s mobile app for being “simple to use” and “leagues ahead” of other banks’ offerings. Instant alerts of payments coming in and going out, free use of debit cards overseas, and “saving spaces” (virtual piggy banks) are all becoming increasingly popular.

Starling Bank was first established as a mobile banking app, but in October 2020 it began offering online banking services to individual customers.

The most recent iteration of our online banking security test includes their website and awarded it the highest possible score of 85%. This was in part due to the restricted capabilities (most consumers manage their accounts using the smartphone app), but our independent specialists couldn’t find anything suspicious.

Because there are no fees associated with using the Starling debit card to make purchases or withdrawals from ATMs located overseas, it is the most cost-effective debit card to carry with you when travelling internationally.

Customers have the option of applying for an extra Starling “Connected” card, which may be pre-loaded with up to £200 and delivered to a trusted family member or friend. This is an excellent option for customers who are unable to leave the house yet require assistance with their grocery shopping.

It also provides one of the most inexpensive overdrafts, but only to customers who have good credit scores (it will charge you a rate of 15%, 25%, or 35% EAR depending on your credit score, although even its highest rate is lower than the rates offered by main street banks).

The Initial Direct

Due to its score improving from 79% in the previous year to 82% in 2021, First Direct has once again qualified as a WRP in this year.

In a separate study, in which we asked clients to review the level of service provided by financial brands during the first four months of the lockout, the bank once again obtained the top score. In this survey, 87% of customers gave it a good rating.

Customers gave the company a rating of five stars for nearly every area of its service, including the handling of complaints and overall customer care as well as internet banking and mobile banking apps.

The sole negative review was for the account benefits, which only received three stars. It does not give any reward or credit interest on its ordinary current account, which is referred to as the “1st account.” However, you do get a £250 interest-free overdraft (which was formerly 39.9% AER), and users can start a Regular Saver account that pays 1% AER (which was 2.75% AER) for a year. Both of these benefits are in comparison to the previous AER rates.

Because First Direct and HSBC both offer deposit insurance, the total amount of your deposits in both brands should not exceed £85,000.

Building Society of the Nationwide Area

This year, Nationwide was able to reclaim its WRP designation after falling short of the requirements the previous year.

Its customer service, as well as its telephone and online banking facilities, have received a rating of five stars from satisfied customers.

Its FlexDirect current account offers an interest-free overdraft for the first year (after which it charges 39.9% APR) and pays 2% interest on £1,500 for the first year (after which it pays 0.25%). Additionally, its FlexPlus bundled account receives great marks from customers.

As a building society, often known as a mutual, Nationwide is an organisation that is owned by its individual members.

It is the only WRP that has a branch network, however users of First Direct can do some duties at HSBC locations. If Nationwide already operates a branch in your town or city, the company guarantees that it will remain there for at least another year and a half, or until January 2023, whichever comes first.

The banks with the lowest levels of client satisfaction

The Royal Bank of Scotland (RBS), which had a score of 61% in the previous year, has dropped to the bottom of the chart in 2021 with a score of 56%.

RBS received ratings of two stars for both the service provided in branches and the transparency of the fees assessed. Customers who were unhappy made reference to the closing of branches and the absence of any ‘concrete benefits.’ Others have given it a rating of three stars out of five and said that it is “not as good as they could be,” “doesn’t offer much,” or “is nothing spectacular.”

The other two banks that tied for last place with RBS were HSBC (57%) and TSB (59%), both of which received scores lower than 60%.

How to convert your bank account in just one week, because you shouldn’t settle for mediocrity.
The banks with the lowest levels of client satisfaction

The Royal Bank of Scotland (RBS), which had a score of 61% in the previous year, has dropped to the bottom of the chart in 2021 with a score of 56%.

RBS received ratings of two stars for both the service provided in branches and the transparency of the fees assessed. Customers who were unhappy made reference to the closing of branches and the absence of any ‘concrete benefits.’ Others have given it a rating of three stars out of five and said that it is “not as good as they could be,” “doesn’t offer much,” or “is nothing spectacular.”

The other two banks that tied for last place with RBS were HSBC (57%) and TSB (59%), both of which received scores lower than 60%.