Best and worst bathroom brands
Before you invest in a new bathroom, find out which companies we rate highly for value for money, quality, durability and delivery.
We’ve surveyed 6,732 people to calculate customer scores for big-name bathroom companies such as B&Q, Homebase, Ikea, Roca, Villeroy and Boch, Victoria Plum and Wickes.
We asked questions and calculated scores and ratings for two key aspects of buying a bathroom:
- The process of buying a bathroom from a retailer, including range, quality of advice and delivery.
- The quality and value for money of products from leading bathroom brands.
Some fared better than others. The top well-known retailer, Ikea, gained a customer score of 84%, while at the other end of the scale Better Bathrooms got just 64% Meanwhile, Porcelanosa and Ikea achieved an impressive 87% for their products. Bathstore got just 65%.
The results are based on an online survey of 6,732 adults – members of the Which? Connect panel and members of the public – conducted in June and July 2021. ‘-’ means not enough responses to include a star rating. Sample sizes in brackets.
Ikea claims first place for retailers and sells taps, sinks, cabinets, shower enclosures and an array of accessories, but not full bathroom suites, toilets or baths. If you’re looking for a reliable independent bathroom company or installer in your area, head to Which? Trusted Traders, where you can find recommended companies that have passed our stringent checks.
Best power shower and electric shower brands
As well as rating bathroom retailers and brands, we’ve put power and electric showers under the Which? spotlight.
Power shower survey
We asked more than 3,000 Which? members about the electric or power showers that they own, and used their feedback to give major shower brands, such as Mira and Triton, an overall score plus star ratings. We also scored each brand for reliability, based on how likely its showers are to experience a fault and how quickly any faults crop up (brands are penalised more severely if this happens soon after purchase). Check our showers brand guide to discover which brands have the most satisfied customers and which are least likely to experience a fault.
Electric showers on test
We also put individual electric showers through their paces in the Which? test lab, testing how powerful each model is and whether you could get an unpleasant surprise if someone turning a tap on elsewhere in the house makes the water temperature rise or fall. Avoid a disappointing trickle or wildly fluctuating temperatures by choosing a Best Buy electric shower.