Before you invest in a new bathroom, find out which companies we rate highly for value for money, quality, durability and delivery

Bathroom with wood panelling 436386

We’ve surveyed 6,732 people to calculate customer scores for big-name bathroom companies such as B&Q, Homebase, Ikea, Roca, Villeroy and Boch, Victoria Plum and Wickes. We asked questions and calculated scores and ratings for two key aspects of buying a bathroom:

The process of buying a bathroom from a retailer, including range, quality of advice and delivery.

The quality and value for money of products from leading bathroom brands.

Some fared better than others. The top well-known retailer, Ikea, gained a customer score of 84%, while at the other end of the scale Better Bathrooms got just 64% Meanwhile, Porcelanosa and Ikea achieved an impressive 87% for their products. Bathstore got just 65%.
bathroom brands

Ikea claims first place for retailers and sells taps, sinks, cabinets, shower enclosures and an array of accessories, but not full bathroom suites, toilets or baths.

The results are based on an online survey of 6,732 members of the Which? Connect panel and members of the public, conducted in June and July 2021. Sample sizes in brackets.  When we asked bathroom customers to rate the products that made up their bathroom ranges, Porcelanosa and Ikea stormed ahead with impressive customer scores of 87% and a high number of five-star ratings.

John Lewis, Duravit, Villeroy & Boch, Grohe and Vitra also performed strongly, with each receiving at least one five-star rating and only once getting a rating lower than four stars.  Bathstore languished at the bottom with 65%, which along with Better Bathrooms was the only company to get any two-star ratings for its bathroom products.

Visit our page on the best and worst bathroom fixtures and fittings to find out how each company’s bathroom components, such as shower enclosures, taps and sinks, were rated by their owners.

If you’re also in the market for new cabinets and vanity units, head over to our bathroom furniture guide for brand scores and advice on making the most of space in your bathroom.

bathroom brands

Best power shower and electric shower brands

As well as rating bathroom retailers and brands, we’ve put power and electric showers under the spotlight.

Power shower survey

We asked more than 3,000 members about the electric or power showers that they own, and used their feedback to give major shower brands, such as Mira and Triton, an overall score plus star ratings.   We also scored each brand for reliability, based on how likely its showers are to experience a fault and how quickly any faults crop up (brands are penalised more severely if this happens soon after purchase). Check our showers brand guide to discover which brands have the most satisfied customers and which are least likely to experience a fault.

Electric showers on test

We also put individual electric showers through their paces in the Which? test lab, testing how powerful each model is and whether you could get an unpleasant surprise if someone turning a tap on elsewhere in the house makes the water temperature rise or fall.

We also put individual electric showers through their paces in the Which? test lab, testing how powerful each model is and whether you could get an unpleasant surprise if someone turning a tap on elsewhere in the house makes the water temperature rise or fall.

bathroom brands

 

How we rates bathroom brands

In June and July 2021 we asked 6,732 members of the Connect panel and members of the public about bathrooms they had bought in the past 10 years and their experiences with the company they bought from. This included rating retailers for the buying process, such as how knowledgeable the staff were and how good they were at dealing with problems, and the quality and durability of the bathroom itself.

The  customer scores are based on how satisfied customers are with their experience with the bathroom retailer overall and whether or not they’d recommend it. Our star ratings come from separately asking customers to rate the providers for each element on a seven-point scale from very poor to excellent.

We can only give ratings where we have 30 or more responses.  For someone to be able to rate a brand’s bathroom overall, they needed to have bought three of the following items: taps, bath, toilet, shower enclosure or cabinets. We also asked people to rate these individual components.

Bathroom brands reviews

Argos bathrooms review

Before you buy a new bathroom from Argos, see how Argos customers rate its bathroom fixtures, and find out what they thought of Argos as a retailer.

We surveyed 6,732 bathroom buyers about their experience in order to calculate ratings and customer scores for major bathroom brands, including Argos, Ikea Bathstore and more.

We asked customers about their experiences with buying a bathroom from Argos, as well as what they thought of the bathroom itself. As a retailer, Argos scored 76% with its customers, putting it above average in our retailer’s table.

That’s a lot better than our lowest-performing bathroom retailer, Better Bathrooms, which only scored 64%.

But it’s still some way off our top retailer, Ikea, which scored 84%. 76% Argos’ customer score as a retailer For its bathrooms, Argos got 82% placing it in our top-10 bathroom brands. At the very top of our rankings, Ikea and Porcelanosa both scored 87%.

Is Argos a good bathroom retailer?

Delivery is Argos’ weakest area as a retailer. It scored an average three stars for both ease of arranging delivery and the quality of the delivery itself. In all other areas, it scores a solid four stars. The retailer achieved the same overall customer score as Easy Bathrooms.

Argos bathroom suites

Click through our gallery to see a range of Argos bathrooms across various styles and prices.

Argos bathroom gallery

Argos was established in 1973, originally as a catalogue retailer. It’s now part of the Sainsbury’s family of brands with high-street stores nationwide, as well as concessions and collection points within Sainsbury’s stores.

Its products are available to buy online for delivery, too. Argos doesn’t sell complete bathroom suites, but you can buy showers, shower screens, taps, bath panels and other individual fixtures from the store.

The company sells its own-brand bathroom fixtures, as well as bathroom products from popular brands such as Triton and Croydex. There’s plenty of choice when it comes to bathroom furniture, including own-brand cabinets and freestanding storage, as well as bathroom furniture from Habitat (another Sainsbury’s brand).

Argos also offers a huge range of bathroom fittings, accessories, mirrors and more. You’ll need to go elsewhere for tiles, flooring and heating, though. Visit our page of bathroom designs for ideas on how to create the perfect bathroom for you and how to cut the cost of your bathroom.

John Lewis bathrooms review

If you’re considering a new bathroom from John Lewis, read our review of its bathrooms and find out what customers think of the company as a retailer

For our survey, we consulted more than 6,700 bathroom buyers to find out what they thought of John Lewis and other popular bathroom brands, including Bathstore, Victoria Plum and Villeroy & Boch. We asked customers’ opinions about the John Lewis bathrooms they bought, as well as their views regarding the experience of buying their bathroom.

John Lewis achieved a very good customer score of 79% as a retailer, putting it second in our table, with only Ikea scoring higher (84%). John Lewis beat other popular bathroom retailers, including B&Q, Homebase and Victorian Plumbing.

The lowest-scoring retailer was Better Bathrooms with just 64%. 79% John Lewis’ customer score as a retailer John Lewis also came in joint-third place for its bathrooms themselves, scoring 85% – just behind Ikea and Porcelanosa, which both scored 87%. Bathstore was our lowest-scoring brand with just 65%.

John Lewis bathroom suites

John Lewis bathrooms galleryJohn Lewis Legacy bathroom - visit our John Lewis bathrooms brand page.

John Lewis started life as a draper’s shop on Oxford Street in 1864 and is now one of the UK’s largest department stores, with more than 30 shops nationwide and a successful online retail business. The company sells bathroom furniture, such as cabinets, accessories, including mirrors and more, in store and online.

You’ll also find a range of bathroom fittings, such as taps, showers, heated towel rails, extractor fans and more.

It also offers a dedicated fitted bathroom service, where you can book a virtual or in-person consultation, and choose from a range of bathroom suite designs from own-brand fixtures, as well as bathtubs, sinks, showers and toilets from popular bathroom brands, such as Aqualisa and Duravit.

John Lewis only has fitted bathroom showrooms at six of its stores, and some designs aren’t on display at every branch. Check the website to see what’s available where and to book an appointment.

Ikea bathrooms review

Thinking of buying a new bathroom from Ikea? Before you buy, find out what Ikea customers think of its bathroom suites and individual fixtures, as well as how they rate Ikea’s services as a retailer.

To work out our scores and ratings for major bathroom brands, including Ikea, Victoria Plum, Bathstore and more, we spoke to 6,732 bathroom buyers about their bathrooms and their experience with their bathroom retailer. We asked customers their views about their experiences buying a bathroom from Ikea, as well as what they thought of the bathroom itself.

Ikea came top of our bathroom retailer’s table, achieving an excellent 84% customer score. That puts Ikea head and shoulders above the second-place bathroom retailer, John Lewis, which scored 79%.

Our lowest-scoring retailer, Better Bathrooms only managed to score 64%. 84% Ikea’s customer score as a retailer Ikea also came joint-first in our bathroom brands table. Its bathrooms scored 87% with customers, the same as our other top-scoring brand, Porcelanosa. Bathstore was out lowest-achieving brand, with a score of just 65%.

Ikea bathroom suites

Click through our gallery to see a range of Ikea bathrooms across various styles and prices.

Ikea bathrooms gallery

The famous Swedish furniture brand dates back to the 1940s, but first launched in the UK in 1987. There are currently 22 Ikea stores around the country. You can shop online for delivery or pick up in-store. You can’t buy a full bathroom suite from Ikea – the company doesn’t make bathtubs or toilets.

However, it does make sinks, showers, shower enclosures, and a wide range of bathroom furniture and storage options. Ikea also sells lots of bathroom accessories, including towel rails, taps and mirrors. You’ll need to shop elsewhere for flooring and heating, though. All Ikea’s bathroom fixtures and products are own-brand. Visit our page of bathroom designs for ideas on how to create the perfect bathroom for you and how to cut the cost of your bathroom.

Easy Bathrooms review

Before you consider buying an Easy Bathrooms suite, see how its customers rate the bathroom store as a retailer.

We’ve calculated ratings and customer scores for major bathroom brands, including Easy Bathrooms, Bathstore, Ikea and more based on the views of more than 6,700 bathroom buyers we surveyed.

We asked customers about their experiences with buying a bathroom from Easy Bathrooms as a retailer.

With a customer score of 76%, Easy Bathrooms is above average in our retailer’s table.

It’s not as good as our top bathroom retailer Ikea, which scored 84%, but it’s streets ahead of our lowest-scoring bathroom retailer, Better Bathrooms, which only managed 64%. 76% Easy Bathrooms’ customer score as a retailer Not enough Easy Bathrooms customers responded to our survey for us to rate its bathroom suites or individual fixtures.

Easy bathrooms gallery

A relative newcomer to the bathroom industry, Easy Bathrooms was established in 2012. It sells bathrooms online and through its 92 nationwide showrooms.

Use the store finder on the Easy Bathrooms website to find your nearest showroom. Easy Bathrooms mainly sells own-branded bathroom suites, along with bathrooms under the Burlington brand. It also sells a smattering of products from popular brands such as Vitra.

You can buy bathrooms as full suites or as individual fixtures. Fitted and freestanding bathroom furniture is available, too. Designs are a mix of modern and traditional.

You can buy showers, shower enclosures and taps, plus accessories such as mirrors, towel rails and heating. There’s also a wide range of tiles for walls and floors. Visit our page of bathroom designs for ideas on how to create the perfect bathroom for you, and how to cut the cost.