Discover the best and worst broadband providers in the UK – we asked thousands of customers about their experiences, so we can tell you which providers you should use and which to avoid
For many of us, our broadband connection is more than just an extra that’s nice to have – it’s a necessity we use every day. Yet the relationship with our broadband provider can be a love-hate affair. Unreliable connections, slow speeds and dismal customer service can leave you tearing your hair out in frustration. As a member, you can use the results of our in-depth research below to discover the broadband companies you can rely on – and those you can’t. To help you find the best internet service provider (ISP), we regularly ask real broadband users about their experiences. That way, we can reveal what the broadband companies’ customers really think of them.
Best broadband providers: all the major suppliers rated
We can reveal the broadband providers that get it right: those that give you a fast, consistent connection and fix things quickly if they go wrong. In the table below, we show the latest results from our regular broadband customer satisfaction survey. Scroll across to see the full star ratings as well as the customer score.
Internet Service Provider with Customer score
Zen Internet 74%
Now Broadband 63%
EE Broadband 62%
Shell Energy Broadband 59%
Utility Warehouse 59%
– Sky 58%
Virgin Media 57%
John Lewis Broadband 48%
Zen Internet earned an impressive customer score, putting it at the top of our table for the seventh year running. Vodafone came second, with Hyperoptic, Now Broadband and Plusnet all sharing third place.
Zen Internet was among the earliest to sign up to the automatic compensation scheme, and committed to Ofcom’s codes of practice in July 2021