Find out which boiler brands are the best: which ones are the most dependable, and which ones are more likely to let you down? Ensure that you purchase a boiler brand that has a good reputation.
In this year’s iteration of our boiler survey, we polled 8,001 boiler owners regarding the model of boiler they own, the degree to which they are pleased with it, and the number of times it has malfunctioned or broken down.
The scores for a brand’s reliability and customer satisfaction are derived from this information. The boiler brands that don’t cause problems for their owners and are loved by those owners tend to have higher satisfaction ratings.
However, this only accounts for a portion of the boiler’s overall score. Heating engineers are in the best position to provide valuable insights on a brand’s build quality, how easy it is to fix and service, and how easy it is to get spare parts for your boiler because they work with boilers on a daily basis. Heating engineers work with boilers around the clock.
In total, 153 trusted boiler engineers from Trusted Traders were polled regarding their opinions on the various manufacturers. Some engineers receive financial incentives from companies in exchange for recommending their products.
These responses are removed from consideration, so you can have faith that the recommendation provided by our engineer is objective and trustworthy.
In order to determine which boiler brands are the best and which are the worst, we combine the ratings given by the engineers with the ratings given by customers and by the reliability of the brand.
We have compiled the findings for both gas and oil boiler brands and presented them in the tables below. When comparing the best and worst boiler brands in terms of their overall score, there is a significant gap between the two groups.
The methodology behind how the boiler scores are determined
In the months of May and June 2021, we questioned 8,001 members of the general public who had made a purchase of a boiler within the previous six years regarding the boilers that they currently own.
The reliability score is determined by looking at the number of times that owners of boilers have had to take their appliances in for repairs after they first purchased them. The age of the boiler at the time of the malfunction, as well as the total number of malfunctions, are both taken into consideration.
Score given to each brand based on how satisfied customers are with their boiler and how likely they are to recommend it to a friend. This score is based on how satisfied customers are with their boiler and how likely they are to recommend it to a friend. In June of 2021, we polled 153 heating engineers from Trusted Trader to get their opinions on the various boiler brands. These heating engineers work with boilers on a daily basis. They shared their opinions with us regarding:
The availability of necessary components and replacements
How simple it is to repair a typical issue (heat exchanger) on the boilers manufactured by the brand How straightforward it is to perform maintenance and repairs on boilers manufactured by the brand
The level of craftsmanship displayed by a particular brand’s boilers
The likelihood of an individual recommending the product to a potential buyer.
Some engineers receive financial incentives from companies in exchange for recommending their products. These responses are discarded by our filter. The overall score for each boiler brand is determined by adding together the scores for reliability, customer satisfaction, and engineer recommendations.