Hidden Hearing makes the guarantee that it will “always act in your best interest” and that it will give “the best hearing device that is feasible.” But do its clients feel the same way? Find out more down below.
Hidden Hearing asserts that it is “proud of our customer service” and that the quality of its recommendations is “of the highest level.” Are they of the same opinion? With over 80 locations, Hidden Hearing is one of the most significant suppliers of hearing aids in the United Kingdom. Hidden Hearing received an overall customer satisfaction score of 78 percent based on our survey of the company’s clientele.
Given this information, it is now tied for second place in our table with Boots. Independent businesses were ranked the highest by customers, receiving an 86 percent satisfaction score overall. Excellent marks were given by customers for both the product’s comprehensive testing and the testing environment.
On the other hand, they gave it high marks in other categories, such as the quality of its employees (for example, their level of expertise and professionalism) and the characteristics of its hearing aids (comfort, look, and product selection). One client commented, “Now that I have my hearing aids from Hidden Hearing, I can say that they are comfortable to wear.” The audiologist laboured hard to provide the very finest sound quality attainable.
However, the costs, as well as the value for the money, are only regarded as satisfactory (three stars). Independents were the only ones to receive a “good” rating for this. In spite of the fact that it has more than 80 locations across the country, Hidden Hearing is one of the businesses that offers home visits.
According to our poll, one in five of the company’s clients had received a house visit; this was the greatest percentage of any business.
Hidden Hearing hearing aids that include a customer rating out of stars
The length of time spent waiting
Testing environment ★ ★ ★ ★ ★
Staff ★ ★ ★ ★ ☆
The breadth of our product offering
The outward presentation of hearing aids
Hearing aids provide ease and convenience for their users.
Whether or not a person is a good candidate for hearing aids
Aftercare is also referred to as.
Sample size 49
Customer score 78 percent
Clients who have feelings of pressure
The biggest number of reviews indicate that clients of Hidden Hearing felt they were being pressured into making a purchase from the company. Compared to the industry average of roughly one in five consumers, three out of ten Hidden Hearing customers said that they either felt under some pressure or that they were under a lot of pressure.
In addition, one client out of every five who purchased from Hidden Hearing reported that they experienced at least some degree of pressure to purchase one of the more expensive solutions advised (this was 13 percent on average across all providers, but was also 16 percent for Boots). Perhaps most concerning is the fact that nearly half of those surveyed reported feeling some level of pressure to get insurance from the merchant, compared to only one in ten or 11 percent of other suppliers.
One of our clients shared their experience, stating, “The audiologist said what a significant difference they [hearing aids] would make.” It was also recommended that after two years, I should replace them with more recent models.
In addition, we offered insurance.’ We provide guidance on the appropriate questions to ask in order to steer clear of any sales patter and make an informed decision, including the benefits and drawbacks of purchasing a hearing aid from a private seller. Visit our page that provides an overview of the finest hearing aid suppliers to get a better idea of how Hidden Hearing stacks up against its competitors.
Prices of hearing aids Hiding in Plain Sight
Customers of Hidden Hearing have given it an average rating across all pricing categories, including value for money. Hidden Hearing customers, including members of Which? and other adults, spent a price of £2,496 on average for a pair of hearing aids from the company.
This comes in at a price that is lower than the typical expenditure across all merchants for a pair of private hearing aids, which is £2,558. One quarter of Hidden Hearing’s customers spent between $2,501 and $2,999 for their devices, and another one fifth of Hidden Hearing’s customers paid between $3,001 and $3,999 for their devices. Obviously, the price will vary greatly depending on the severity of your hearing loss as well as the level of sophistication required in your hearing aids.
In this reference to hearing aid pricing, you’ll find information on the typical retail prices paid for various levels and brands of hearing aids, including the most recent models. Hidden Hearing is the only big retailer that does not list the cost of its hearing aids on its website, making it unique among major chains. It says:
It is not common knowledge how much hearing care costs, and we do not wish to add to the uncertainty in this regard. We are aware that until you have undergone a professional hearing test, we will not be able to properly evaluate the severity of your problem.
Which brands are most popular among Hidden Hearing’s clientele?
Hidden Hearing is an authorised retailer of hearing aids manufactured by Oticon, Bernafon, and Starkey (the former two are brands owned by William Demant, which owns Hidden Hearing). It is not uncommon for a given merchant to carry two or three different brands. Seventy-one percent of Hidden Hearing’s survey takers reported using hearing aids manufactured by Oticon.
Oticon is also one of the brands that are supplied by the NHS. Thirty-five percent of the patients we worked with at NHS hospitals used hearing aids manufactured by Oticon, compared to an average of thirteen percent across all private companies.
Different kinds of hearing aids
Hidden Hearing customers purchased behind-the-ear open-fit hearing aids at a rate of four out of ten, receiver-in-the-ear/canal hearing aids at a rate of three out of ten, and behind-the-ear with earmould hearing aids at a rate of one out of seven (for more information on hearing aid types, see this article). Despite the fact that some people choose to obtain hearing aids privately, the National Health Service (NHS) does not offer