Even though brick-and-mortar stores are not required to take returns unless the product is defective, does not match the description, or is not suitable for its intended use, many of these establishments do provide a “goodwill” returns policy.

bringing back a gift that you did not purchase yourself

If you want to return the item and get a replacement or a refund for it, you will need to provide evidence of purchase even if the item was given to you as a gift.

A gift receipt is the most effective tool to use in this situation. You will need to inquire about a receipt from the individual who purchased the present for you if you did not receive one along with the present itself.


You are not required to be able to return an item to a high street retailer merely because you have changed your mind or decide you do not want it. However, a store is required to abide by its own return policy if it has one. In order to return an unwanted present, you will also need a receipt or other proof of purchase.

Bringing back a present that was purchased online

According to the Consumer Contracts Regulations, the individual who bought the present may have additional rights to return it if it was purchased online, over the phone, or by mail order. These are all methods of purchase.

However, you might have to request the return of the item from the person who purchased it for you.

For instance, you need to be aware of the day on which the present was delivered to the individual who made the purchase.

Remember that there is only so much room at the back of your wardrobe to put undesired items, so no matter how tough it may be to tell a loved one that a gift isn’t right, you still have to be realistic about the situation!

Should I take a voucher or credit note for this purchase?

It’s possible that the store’s return policy stipulates that the consumer will only get a credit note or vouchers in exchange for their item(s).

However, this should only be applicable in situations where the consumer has simply changed their mind or has purchased the incorrect colour, size, etc.

The Consumer Contracts Regulations provide a cancellation period for most items purchased at a distance (such as online or through the mail). This period begins the moment you place your order and continues for a total of 14 days after the day you receive your goods. The exception to this rule is for items that were purchased at a distance (such as online or through the mail).

In the event that a consumer sends an item back to a seller because it is defective, the seller’s return policy cannot stipulate that the buyer must accept vouchers.

For instance, it was defective, it was incapable of doing the task for which it was created, or it was not as described.

The Sale of Goods Act was repealed in October 2015 and replaced by the Consumer Rights Act. This act outlines the rights that consumers have in the event that a product develops a flaw and the seller is unable to remove or mitigate the issue.