We break down everything you need to know about purchasing a mobility scooter, from the average cost to the questions you should ask before making a purchase to the things you should look out for and be sure of.

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Purchasing a mobility scooter in a risk-free manner

Mobility scooters manufactured by Pride, Sunrise Medical, Kymco, and TGA are among the most well-known brands in the United Kingdom. However, rather than deciding on a certain brand to purchase, you should place more of an emphasis on finding a scooter that is well-suited to your physical characteristics, the things you need it to do, and the way you live your life.

If you are shopping at a specialty retailer, the salesperson should visit your home in order to evaluate your requirements and should, preferably, bring a variety of products for you to test out.

If you buy from a specialist, you may end up spending a little bit more money, but you’ll have the peace of mind of knowing that you’ll probably be directed to get the scooter that is most suited to meet your requirements. It is in your best interest to make your purchases from a store or manufacturer that is a part of the British Healthcare Trades Association (BHTA).

The Trading Standards Institute has ratified a code of practise, which all of the organization’s members are required to follow by. This indicates that they should not exert any pressure on you to buy or sell something that is not appropriate for your requirements.

Check to see if the company has a BHTA certificate that is prominently displayed in their establishment or the BHTA logo on their website. On the website of the BHTA, it is also possible to determine whether or not a company is registered.

Try before you buy, and do some comparison shopping.

When it comes to mobility scooters, it is best to try before you buy, even if this means limiting yourself to a more limited selection of models that are physically available for you to test out. There are many online retailers, but when it comes to mobility scooters, it is best to try before you buy.

Visit your neighbourhood mobility shop or a specialised guidance centre, such as a disability living centre or a mobility centre, to get a feel for the many models that are available. You also have the option of requesting an evaluation at any of these locations, which will assist you in determining which model best meets your requirements.

When you are checking one out, you want to make sure that you can sit in a position that is comfortable and stable, with enough room for your legs, and that the controls are within easy reach. Some of the seats on cheaper scooters will not be wide enough to accommodate larger riders, while some of the seats and backrests on more costly scooters will be adjustable to accommodate riders of varying heights.

Make sure that, in addition to riding a mobility scooter, you also give it a go behind the wheel. If you have already found a model that you like, you may always look for it at a lower price online, provided that you are not in a hurry to make a purchase.

If you are going to make a purchase online, you should read all of the instructions and advice very carefully before making the purchase, and you should also think about receiving help if you are unsure of something. Make sure that your scooter has both a guarantee and an after-sales service when you purchase it.

A one-year warranty should come standard on all models, while some retailers offer warranties of up to three years. You might also want to think about purchasing an extended warranty, if such a thing is offered.

Pricing for mobility scooters

The market for mobility scooters can be difficult to navigate because there is a significant amount of variance in pricing, even for brand-new models. When purchased online, mobility scooters, for instance, can be had for significantly less than half the price; however, this comes with a number of caveats, including the possibility that the price does not include assembly, servicing, or maintenance.

The pricing of new models might vary widely based on the specifics of the model; nonetheless, the following is a summary of the typical range of prices that can be expected to be paid for new models.

Prices range from £1,000 to £2,000 for Class 2 pavement scooters.

Road scooters of Class 3 range from 1,500 to 3,000 pounds.

Boot scooters that can be taken apart cost between £650 and £1,500.

Scooters that fold up and fit in a boot: £1,500–$2,500

Be wary of taking the suggested retail price, often known as the recommended retail price (RRP), at face value. The majority of stores will list it as a pricing reference, but they will frequently run specials, promotions, or sell items for far less than the RRP. Do not be afraid to inquire as to whether or not there is a deal that can be made. If you are concerned about the cost, another option is to purchase a used mobility scooter. If you are eligible for certain disability benefits, you may also be able to lease a mobility scooter through a programme like Motability. If you are interested in either of these options, you should look into them.

Before you make a purchase, make sure you ask the correct questions.

Before you make a purchase decision, it is important to find out the additional expenditures involved, such as the cost of replacing batteries and maintaining your scooter. Before you go out and buy a mobility scooter, here are some important questions to ask yourself:

Do I need to purchase any further accessories, or does it include with everything that I may possibly require?

How much longer will it be until the delivery is made?

Would the scooter be delivered to me already completed, or will it be necessary for me to assemble it myself?

Will it come with instructions that explain how to use the scooter and how to properly care for it?

Does the purchase of the scooter include a warranty and servicing after the sale?

Is it possible to acquire replacement components for the model I have in mind, and how straightforward is the process?

Read our guide on How to Choose the Right Mobility Scooter for more information that might assist you in choosing the best choice.

Should I purchase a pre-owned mobility scooter?

Because so many customers trade in their older versions in order to make a partial exchange or upgrade to a newer model, mobility shops typically have a large selection of used and refurbished models available for purchase.

This may provide you with some possibilities that are more reasonable; but, you should anticipate seeing a shorter guarantee on them, such as approximately three months as opposed to an entire year. Read our buying guide for used scooters to have a better understanding of the benefits and drawbacks associated with purchasing a previously owned device.

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Shopping privileges for mobility scooters

When you buy something in a store, you might not always have the option to send it back; thus, before you commit to the purchase, you should inquire about the seller’s return policy.

The Consumer Rights Act applies in the event that you do not believe that your scooter is suitable for its intended use. You have the legal right to request a complete refund for any items that you find to be of an unsatisfactory quality, unsuited for their intended use, or that do not match the description provided by the seller. However, this entitlement expires thirty days after the date on which you purchased your scooter.

After the first thirty days, you will no longer have the right to seek a complete refund in the initial instance, but you will still have the right to a repair or replacement. If you buy a scooter through an online retailer, you have expanded options for returning the product. Learn more about the rights you have when purchasing online here. Visit our guide to consumer rights for more information and recommendations regarding your shopping rights.

How to purchase a mobility scooter without having to pay VAT

If you have a long-term sickness or are disabled, you may be able to get a refund on the value-added tax (VAT) that you pay when you buy a mobility scooter. Customers who meet certain requirements are exempt from paying VAT on a wide variety of mobility scooters. Inquire with your provider about whether or not the model in question is eligible for the discount in question.