Because of the tens of thousands of people who lent their support to our campaign titled “Fixed Means Fixed,” it is now possible for you to get out of your contract even if the price is increased.

KEY INFORMATION

Dependable providers of broadband internet service

Each year, we conduct a study that polls thousands of consumers about their broadband provider. The purpose of the survey is to determine how the various providers stack up in terms of value, customer service, and overall customer happiness. Make use of our suggestions in order to locate a broadband provider on which you can trust.

Increase in cost? Cancel without incurring any fees.

Customers who have mobile, landline, or broadband contracts can terminate their agreements without incurring any fees if their service provider raises their rates during the term of the contract by an amount that is greater than the rate of inflation (RPI). These rules were established by the regulatory body Ofcom.

As long as you do so within the first thirty days of being informed about the price rise, you are free to terminate your agreement and switch to another provider of your choosing.

If, on the other hand, your broadband service provider has warned you about upcoming increases in their terms and conditions and those increases are in line with RPI, you won’t be allowed to quit if you’re still bound into a contract with them. In the event that you do decide to leave, you will be required to pay an exit charge.

It is possible that you will be released from your obligation to make payments if the minimum term of your contract has not yet been met. You need to make sure that you ask your provider how much notice you are required to offer in order to do this.

It is possible that you will be required to pay an early termination charge if you wish to cancel but do not fall within the parameters of these rules. These costs may be rather substantial.

For instance, if you sign a contract for 18 months and decide to cancel it in the second month, you can be required to pay costs for the remaining 16 months of the deal.

Contracts for broadband service and RPI

Your internet service provider could be able to increase the monthly cost of your fixed contract by an amount equal to the rate of increase in the Retail Price Index (RPI).

KEY INFORMATION

Just what is the RPI?

The Retail Prices Index (RPI), commonly referred to as the headline rate of inflation, is published by the government on a monthly basis. This index displays the annualised rate of price increase as a percentage. The most recent RPI numbers can be found on the website maintained by the Office of National Statistics.