Hearing testing, digital hearing aids, and local hearing care are some of the services that Scrivens Hearing Care claims to deliver at the highest possible level. Are they of the same opinion?
With more than 300 locations, Scrivens Hearing Care is one of the most important suppliers of hearing aids in the United Kingdom. The results of our poll of consumers for Scrivens Hearing Care revealed that the company received an overall customer score of 69 percent, making it the business with the lowest score overall. Eight percent of the company’s customers have stated that they probably or definitely would not recommend Scrivens to a friend or family member, while eleven percent have stated that they are unsure whether or not they would make such a recommendation. The remaining eighty-one percent of customers have stated that they would make such a recommendation for the company.
Where does Scrivens stand in comparison?
Customers have a positive impression of the completeness of the retailer’s testing procedures, as well as the testing facility, which is praised favourably for its cleanliness, comfort, and privacy.
However, the staff at Scrivens receives only three stars overall (including for their ability to answer questions and concerns and for their professionalism), and the company’s products receive only three stars overall for their range, appearance, comfort, and suitability of their hearing-aid offering. The only aspect of the organisation to receive a low ranking is its after-care services, which came in last.
It’s possible that this helps explain why clients of Scrivens are substantially more likely to report issues with their hearing aids. Approximately two-thirds of customers (67 percent) and customers of Specsavers (66 percent) reported having troubles.
However, it is typical to experience problems with your hearing aids, especially when they are new; 57 percent of persons we studied experienced problems across all stores; and what is essential is how well they are followed up so that the audiologist can make modifications as necessary.
It is also crucial to note that Scrivens and Specsavers are the only businesses that provide a service that is sponsored by the NHS and known as “Any Qualified Provider (AQP)” to consumers who have been referred by their general practitioner or another health professional.
This may have had an effect on the ratings that NHS consumers gave Scrivens (and Specsavers) for categories such as product range, hearing aid appearance, and suitability. Check out the table below to get an idea of how well Scrivens did in each category.
Check out the table below to get an idea of how well Scrivens did in each category.
Hearing aids from Scrivens that have received five stars from customers
The length of time spent waiting
Testing environment ★ ★ ★ ★ ☆
Staff ★ ★ ★ ☆ ☆
The breadth of our product offering
The outward presentation of hearing aids
Hearing aids provide a sense of ease and comfort.
Appropriateness of hearing aids
Aftercare is also referred to as.
Sample size 49
Customer score 69 percent
Scrivens, in addition to the NHS
Customers in certain regions of England have the option of having their hearing loss assessed by Scrivens, as well as getting their hearing aids and after-care services from Scrivens, with the costs of all of these services being covered by the National Health Service (NHS). The process begins with a referral from your primary care physician and is referred to as the Any Qualified Provider scheme.
You can use the eligibility checker on Scrivens’ website to determine whether or not your region is one that is qualified for this service (Scrivens says that it now provides this service in a number of its branches and medical centres in England).
When we asked those who had participated in the Any Qualified Provider programme if they had any regrets about doing so, they said no. Seventy-six percent of Scrivens AQP customers did not feel this way, and twenty-two percent of consumers were unsure which way they should lean.
Costs of hearing aids provided by Scrivens
Due to a lack of sufficient data from which to draw conclusions, we are unable to provide an overall rating for the prices charged by Specsavers. According to the results of our most recent survey (2018), our members pay the least amount of money on average for a pair of hearing aids when compared with other suppliers. Be sure to take into account any additional expenses, such as those for batteries or wax traps.
All merchants have slightly different options, and some provide batteries for free for up to four years, while Scrivens has a plan called Essential Care that you may purchase that includes these as an add-on for an additional cost of 2.50 pounds sterling per month.
We have mapped out the features that each shop includes in the pricing of its hearing aid package, and we have compared these features side by side so that you can get an accurate picture of what you are paying for.
We are glad that Scrivens discloses its costs for hearing aids online (not many merchants do so), as this enables customers to more easily examine what is on offer in a market that may be complicated due to the fact that price is coupled with service and after-care.
Which products and brands do Scrivens’s clients typically purchase?
Scrivens is an authorised retailer of industry-leading hearing aid brands such as Starkey and Bernafon. According to the results of our poll, forty-one percent of Scrivens clients use hearing aids manufactured by Bernafon. Because most stores only stock two or three of the most popular brands, you will need to exercise caution if you have your heart set on a specific manufacturer.
What our Scrivens clients have shared with us
After-care was the only aspect of Scrivens that received negative feedback, and there were some comments about it. These could include orders placed by its Any Qualified Provider (NHS) clients, such as the following: One of them expressed their dissatisfaction by saying, “I feel the appointment was rushed, and I haven’t been offered a follow-up appointment.”
Another user made the following observation: “Scrivens was terrible. Since the day I got them, I have not received any kind of follow-up at all.’ However, a third client stated that their visit was handled professionally and that they were provided with their new aids right away.
Since then, I have been given a quantity of new replacement batteries that are sufficient to last me for around one year and a half!