Considering buying your carpet from Tapi? Read our review to find out what its customers really think.

Virgo carpet roomshot 01 484231

 

Tapi has scored a 80% customer score in our 2019 carpet shop survey, putting it in third position in our table, beating big name Carpetright.

The retailer didn’t achieve five stars for any measure.

It did get a strong four stars across nearly everything, except its range of carpets available, which got an average three stars. If you’re after a new carpet Tapi is a good choice, though their range of carpets could be improved.

80%  customer score

3rd out of four carpet shops

Tapi carpets: member views

There were plenty of positive comments from members, including: “The entire experience was a pleasure. Nothing was too much trouble and it was all left clean and tidy.”

“Was a lot cheaper than the same carpet from another retailer and met all of my expectations.”

However, some customers were left unhappy with the service and fitting.

“Delivery and fitting dates were never met. Very poor communication and service overall.”

“Had to call the fitters back on three occasions to fit the carpet correctly.”

Tapi carpet range

Tapi stocks a range of carpet brands, including Axminster, Brockway and Brintons. Prices range from around £4 per square metre to more than £59 per square meter.

Tapi stocks 16 different underlays (12 of which are carpet only). The starting price for carpet underlay is £5.99 per square meter. Tapi offers interest-free credit on purchases over £500.

You can spread the cost from 12 to 48 months depending on how much you spend.

Tapi carpet guarantee

Every range of carpet comes with a free ‘wear guarantee’, some are longer than others depending on the carpet, so keep an eye out.

Tapi delivery and installation service

Tapi offers a free measuring and planning service and has a full fitting team. The retailer offers a 10-year fitting satisfaction guarantee if you purchase its carpet, underlay, Delivery & Care Package and use its fitting service.

Delivery & Care Package includes delivery, removing and replacing a reasonable amount of empty furniture, removing and disposing of all off cuts plus a complementary tidy up and vacuum.

It costs £35. Tapi also offers an uplift and removal service to get rid of your old flooring, for a fee.

carpets

 

Tapi carpet returns policy

The processing of your order begins as soon as it is entered onto the computer, therefore Tapi may charge to cover some or all of any costs and other losses it incurs if you breach the contract.

Where no deposit has been left following a store visit, or if an order has been placed during a home visit, you have the right to cancel for a period of 14 days from the order date.

Tapi reserves the right to release the order to the manufacturer only upon expiry of the 14 day period however, you can waive your ‘right to cancel’ during the 14 day ‘cooling off’ period.

Tapi carpet complaints procedure

Tapi will try to resolve any issues that you have as quickly as possible and if necessary. Contact your local store and Tapi will explain how to follow their complaints procedure.

Tapi is a registered full member of The Furniture Ombudsman. The Furniture Ombudsman is an independent not-for-profit organisation which raises standards and is approved by the government to provide alternative dispute resolution services.

Tapi follows their Code of Practice which provides customers with additional protection if things go wrong.  To find out more about The Furniture Ombudsman and how you might be able to use their dispute resolution service visit

www.thefurnitureombudsman.org

or

telephone 0333 241 3209