As long as you’re still inside the minimum period of your contract, you shouldn’t be penalised if your mobile phone service provider raises your set monthly price more than the Retail Price Index (RPI).

It is possible to cancel a mobile service agreement

Cancellation penalties can be avoided if a contract is cancelled within the cooling-off period.

To avoid paying an early termination fee, you may want to wait until the contract’s minimum duration has expired before cancelling. This has the potential to be really high.

If you sign up for an 18-month contract and decide to end it after the second month, you may be required to pay costs equal to the remaining 16 months of your contract.

However, if your operator has made modifications that make it necessary for you to cancel your contract, you may be exempt from these charges.

Your contract could be challenged as unreasonable if, for example, it allows the operator to raise your monthly fee by more than the Retail Price Index (RPI).

Is there going to be a price increase? You are free to withdraw your consent at any time.

Ofcom’s regulations allow customers to terminate their mobile, landline, or internet contracts penalty-free if a provider raises prices mid-contract if the increase is of’material harm,’ for example a rise that is greater than the RPI rate.

If you receive a price increase letter, you have 30 days from the date of receipt to cancel your contract and find a new service provider.

However, you won’t be able to leave your mobile phone carrier if you are still in a contract and have been advised about increases in their terms and conditions and they are in line with RPI. You’ll have to pay an exit charge if you decide to depart.

Leaving without paying is possible if you’ve exceeded the minimum length of your contract. For this, you’ll need to check with your service provider and see how much notice they require.

RPI and mobile contracts

Your mobile phone operator may be permitted to boost the price of your fixed contract by the rate of the Retail Price Index (RPI) (RPI).


What is RPI stand for?

Monthly, the Government releases the RPI (commonly known as headline inflation), which represents the percentage price increase over a year.