In this section of the website, the specifics of your rights with regard to gift cards and vouchers are outlined in greater detail for your perusal.
What are my rights with gift vouchers and cards?

Are you the one making the purchase?

Whether you have an issue with the expiration date of a gift ticket for afternoon tea or you’ve lost a gift card you got for Christmas to use at your favourite retailer, your rights will depend on whether or not you acquired the voucher yourself or whether or not someone else gave it to you.

Even if you have already presented the gift voucher to another person as a present, you are still responsible for adhering to the conditions that were made or understood at the time that you made the purchase of the gift certificate or card.

If you did not buy the gift ticket and instead received it as a present from a friend or family member, you will need to contact the person who bought it for you so they can help you redeem it.

Consumer protections for gift card purchases

Regardless of whether you bought your father a driving experience for Father’s Day from a specialised experience day website or whether you gifted your mother spa treatment vouchers directly from her favourite local spa, the company that is issuing the voucher should include any important terms at the point of purchase. This is the case whether you bought your father a driving experience for Father’s Day from a specialised experience day website or whether you gifted your mother spa treatment vouchers directly from her favourite local spa.

Always make sure you check the conditions that are printed on the voucher (or the packaging around it). You, the purchaser, agree to be bound by any terms that are communicated to you prior to or at the time of the purchase.

If the terms were not prominently brought to your attention when you purchased the gift voucher – for instance, if they were hidden on the reverse side of the card or voucher and this couldn’t have been seen because the card was stuck down or enclosed in packaging – then you may be able to argue that the terms are contrary to the requirements of good faith, in the event that you later have a problem. For example, if the terms were hidden on the reverse side of the card or voucher and this couldn’t have been seen

In order to satisfy the prerequisites for acting in good faith, the terms must be conceived of, negotiated, and agreed upon with you in an honest and transparent manner.

When gift coupons expire

Gift certificates and gift cards do, in fact, run out of time at some point. However, the amount of time you have to use the gift card or voucher might vary greatly. For example, the amount of time you have to use the gift card or voucher could range anywhere from three months to a year.

It is acceptable to use expiration dates on vouchers, provided that the customer purchasing the coupon is informed of this information at the time of purchase.

Therefore, if you are thinking of gift voucher ideas for someone else, you will want to check the expiration date. This will allow you to ensure that the recipient of your gift voucher will still have sufficient time to spend it, and it will also allow you to ensure that they are aware of the expiration date and any other important conditions when you give it to them as a gift.

In a similar vein, if you are the lucky receiver of a gift voucher, you should check the date it expires as soon as you get it so that you are aware of how much time you have left to use it before it becomes invalid.

If you have a voucher for an experience day, you should make sure that you are clear on whether or not you need to book and take the experience before the expiration date printed on your voucher, or whether or not you just need to book it before the expiration date. If you just need to book it before the expiration date, you should be fine.

If the buyer of your gift voucher is unsure, they can seek clarification by visiting the website of the voucher issuer or getting in touch with the customer service staff of the voucher issuer.

Extending a gift voucher

If you did not realise that the voucher had expired, there is a chance that you will be able to get it extended for a price.

It may be difficult for you to get it extended for free unless the purchaser can demonstrate that the terms associated with the expiration date weren’t clear to them when they made the purchase.

What to do in the event that a gift certificate or voucher is misplaced

If you have misplaced your gift voucher, you might be able to obtain a replacement emailed to you for free, or you might have to pay a nominal cost to have a new physical voucher mailed to you.

But vouchers and gift cards can be used just like cash. Therefore, if you lose even one, you could not have any more chances.

Your odds of obtaining a fresh gift card issued are going to be determined by the terms and circumstances of the gift voucher, in addition to the policy of the merchant.

Get in touch with the store in question to see if they can be of assistance to you, and make sure you include any relevant information in your message, including the date the gift card was purchased as well as any proof of purchase you may have.

Include it in your communication with the merchant if you have a record of the special number that corresponds to the gift card.

In most cases, the buyer of the gift card will be required to produce evidence of purchase before the merchant can consider extending assistance.

It is necessary for the store to have this information in order to validate the legitimacy of the transaction and initiate the process of reissuing you a gift card.

If the gift voucher or card was purchased for you as a present, you will need to ask the person who bought it for you for assistance in proving the nature of your acquisition to the shop.

Instructions for exchanging unused coupons

If you have a voucher that you do not want, you will need to examine the terms of the coupon before you may swap it.

If it’s a voucher for an experience that you got from a website that specialises in providing experiences, you may have a better chance of being able to amend this than if your gift card can only be used to make purchases at a certain merchant.

It is highly improbable that you will be able to get cash in return for a voucher that you no longer want.

When a business fails, customers are given gift coupons.

Customers who still have vouchers after a store has closed are considered debtors by the administrators of the business.

This indicates that you will be included with the company’s other creditors, who are all attempting to reclaim any money that is owing to them.

The administrators are obligated to treat all of the creditors in the same manner and cannot give any one a higher priority than the others.

Therefore, in order to receive your money returned, you will need to submit a claim to the administrators in writing along with confirmation that you still have your vouchers.

However, before you go ahead and do this, you should check with the retailer either by phone or in person to see if the voucher can still be used. There are situations when the administrators of a financially struggling organisation will make the decision to honour gift certificates and gift cards.

When one company buys out another, it’s not uncommon for the prior company’s gift cards and vouchers to continue to be honoured by the new proprietor; therefore, it’s important to verify this fact whenever possible.

If the gift card or voucher was purchased through a third party, the original purchaser should investigate whether or not they are eligible for a refund from that party.

Even though the buyer has no legal entitlement to a refund, the third party may still opt to do anything about it because it still needs to maintain its reputation and take into account how loyal its customers are.

Making a claim under Section 75 of the Consumer Credit Act is still another option available to you for recovering your lost funds.

If the purchaser paid for the gift cards or vouchers using a card and the total value of the single purchase was more than $100, then the consumer has the ability to do this.

You may be able to make a claim under chargeback regulations to your credit or debit card provider if the voucher or gift card is for an amount that is less than this amount; however, it should be noted that this does not always result in a favourable outcome.

You may read our comprehensive guide for further information on what to do in the event that a firm declares bankruptcy and how to get your money back.