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Can I get a refund on a digital download?

If the digital download you purchased was defective, the Consumer Rights Act allows you the right to file a claim against the retailer. Make sure you don’t end up with a lemon by reading our comprehensive advice. Downloads that are faulty Data that are produced and distributed in digital form is what the Consumer Rights […]

How do I cancel an online order?

Under the Consumer Contracts Regulations, you have the legal authority to cancel an order that you placed online. Find out the ins and outs of the legislation, as well as how to back out of a purchase, here. KEY INFORMATION The vast majority of online orders can be cancelled, but there are certain exceptions; for […]

I want to return an unwanted gift

Even though brick-and-mortar stores are not required to take returns unless the product is defective, does not match the description, or is not suitable for its intended use, many of these establishments do provide a “goodwill” returns policy. bringing back a gift that you did not purchase yourself If you want to return the item […]

I want to return something bought online

Returns for items purchased online are protected by the Consumer Contracts Regulations, in contrast to the fact that brick-and-mortar stores do not required to accept returns unless the product is defective. The Regulations Concerning Consumer Contracts Orders that were placed online can be cancelled. Where did Sanchia Pereira come from? When you make a purchase […]

How to return an item bought from an EU country

The Consumer Contracts Regulations and the Consumer Rights Act both provide protection for consumers in the event that something goes wrong with a product or service that was purchased in another EU country. The guidelines for making returns Your consumer rights when purchasing online are, for the most part, same to those in other retail […]

I want to return my goods, what are my rights?

The manner in which you return your things will be determined by the store from which you acquired them as well as the reason(s) for which you wish to return them. We discuss your rights regarding faulty goods, as well as online and in-store return policies. Your legal entitlements in the event that you wish […]

Faulty product? How to get a refund, repair or replacement

Our guidance can assist you in obtaining a refund, a repair, or a replacement for an item that you have purchased but discovered to be defective. What exactly is a defective product? The Consumer Rights Act requires that any things you purchase be of a sufficient quality, suitable for their intended use, and accurate in […]

Letter to ask for a faulty item to be repaired or replaced

If you want a store to repair or replace broken goods, you shouldn’t let yourself be talked out of it. Utilize our letter to ensure that the retailer follows through with their promise. [Your home location and phone number, including area code] [Address of the company or supplier] [Date] Dear Sir/Madam, [Point of reference: the […]

What can I do if a retailer goes into administration?

In the event that a shop files for bankruptcy or enters administration, it is possible that your legal rights will be unclear. Please read our guide so that you can gain a better understanding of the benefits that are available to you. What exactly does it mean to go into administration? When a business declares […]

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